1. PREAMBLE :
These General Terms and Conditions of Sale apply to all commercial transactions relating to the products offered for sale by the Company Anonymous SEI-BELGIUM, to the exclusion of all other conditions (except express derogation written and contradictorily approved by the parties). The only fact of ordering by the vector of the SEI-BELGIUM website the adhesion to the general conditions reproduced below
2. IDENTITY OF THE COMPANY:
NAME : SEI-BELGUIM S.A.,
Located at the rue de l'industrie 20, B-1400 Nivelles - Belgium, VAT: BE 067.673.366, RPM 0676733366 BRABANT WALLON,
Phone : +32-4220.127.116.11 (du lundi au Samedi de 9h00 à 17h00)
3. DEFINITIONS :
The terms used in these terms and conditions or on the SEI-BELGIUM website must be understood as follows:
3.1. S.A. SEI-BELGIUM on which products are presented and sold to customers.
3.2. Customer: any natural or legal person who is legally capable of placing an order for the product (s) via the SEI-BELGIUM website vector
3.3. Order: request for conclusion of a sales contract by the customer between SEI-BELGIUM and the customer concerning the products presented by the Company Anonymous SEI-BELGIUM.
3.4. Product sheet: refers to the information (texts, photos, graphics, classification system by heading, ...) related to a product offered for sale on the website of the Société Anonyme SEI-BELGIUM.
3.5. Products: all the goods offered for sale by the Company Anonymous SEI-BELGIUM by the vector of its website sei-belgium.
3.6. Transaction: all transactions, secure processing, authorizations and agreements relating to the payment of products ordered by credit card or any other means of virtual transaction offered on the site.
4. ACCEPTANCE OF CONDITIONS
The customer acknowledges having read these general conditions of sale and declares, by placing the order, expressly accept them without reservation. The validation of the order implies acceptance of the general conditions of sale.
5. OBJECT :
The customer connects to the website and, by filling his shopping cart, places an order for the products he has chosen by browsing the site (article 6). Purchased products are paid online using one of the solutions offered on the site (Article 8). the SEI-BELGIUM Limited Company confirms the acceptance of the order by e-mail and the products are delivered to the customer within a specified time (article 7).
Only products for which a "product file" is published on the SEI-BELGIUM Joint Stock Company may be sold.
7.1. All information provided by the customer, when encoding the data inherent to his order, engage him. The SEI-BELGIUM Limited Company can in no way be held responsible for errors made by the customer in the address of the recipient of the order (delivery address, billing address in particular) and delays in delivery or impossibility to deliver the ordered products that these errors could cause.
7.2. Automatic registration systems are proof of the nature, content and date of the order.
7.3. Upon receipt of the order request, the Company Anonymous SEI-BELGIUM confirms the customer acceptance of his order by sending a confirmation message to the e-mail address he has communicated by registering his order. The sale will not be concluded until the sending of the order confirmation.
7.4. In general and without any necessary justification, the Company Limited SEI-BELGIUM reserves the right to refuse or cancel any order from a customer, especially in case of payment problem of the order concerned or a dispute over the payment from a previous order.
7.5. Almost all products are in stock. If the ordered product is not available immediately, the SEI-BELGIUM Company informs the customer of the delivery time by email. If the given time does not satisfy the customer, he can then choose to modify or cancel his order.
7.6. Only legally able persons can place an order.
8.1. After confirmation of the order and acceptance of the payment by the agency responsible for the transaction, the Company Anonymous SEI-BELGIUM agrees to send the customer ordered products to the delivery address mentioned within a period generally included between 1 and 2 business days depending on the destination. All details regarding delivery times are available on the website of the SEI-BELGIUM Company.
8.2. By placing an order, the customer agrees to pay upon receipt of goods, all taxes, duties, taxes and other charges present and future due for the delivery of products ordered. The joint and several liability of the Société Anonyme SEI-BELGIUM can not in any way be committed in this respect.
8.5. If a package is not received despite the different passages of the carrier (maximum three passages), it is returned to the Company Anonymous SEI-BELGIUM and the recipient is notified by e-mail. An additional delivery may be requested by the buyer and he will bear the costs (even if the first shipment had been made for free).
8.6. The customers or the recipients of the products are prohibited any partial or total resale of the purchased products.
9.1. In order to avoid any risk of infringing the rights of the consumer, it is recommended that claims relating to performance of the contract as any visible defect and / or qualitative of an article or other failure to delivery, be reported to the SEI-BELGIUM Joint Stock Company as quickly as possible, as clearly and comprehensively as possible. It is advised that these complaints be communicated to us via the Contact page (contact form, email, phone or mail).
9.2. Claims filed with the Société Anonyme SEI-BELGIUM will receive a reply within 14 days from the date of receipt. If a claim requires a longer foreseeable processing time, the SEI-BELGIUM Limited Company will send a reply within 14 days acknowledging receipt and giving an indication of when the consumer can expect a more detailed response.
10.1. In accordance with the legislation in force for distance selling (law of December 21, 2013), the customer has the right to renounce his purchase without penalty and without giving reasons; To enter this request for withdrawal, the customer must: - either contact the customer service via the contact page - or complete and return the withdrawal form by e-mail The customer has a period of 14 calendar days from the receipt of the products ordered to return them to the Société Anonyme SEI-BELGIUM for exchange or refund. In order to obtain a refund or to proceed to the exchange, the customer must return at his own expense (in accordance with Article VI.51 §1.) And under his responsibility the product (s) in the office. of the Société Anonyme SEI-BELGIUM. If possible, it is preferable that this product (s) are in their original packaging, intact (s), accompanied by all possible accessories (such as and among other instructions for use and documentation) and a copy of the purchase invoice.
10.2. If the products are returned to the Société Anonyme SEI-BELGIUM under the conditions and time mentioned above, the Company Anonymous SEI-BELGIUM agrees to refund the sums paid by the customer, without charge. Shipping costs related to the return of products are not reimbursed by the Company Anonymous SEI-BELGIUM (unless the error lies with the latter). The refund is made within a maximum period of 14 days from the receipt of the goods by the SEI-BELGIUM Company.
10.3. The consumer may not exercise the right of withdrawal for: 1 ° the supply of goods likely to deteriorate or expire rapidly; (2) the supply of sealed goods that can not be returned for reasons of health protection or hygiene and which have been unsealed by the consumer after delivery;
11.1. The price indicated on the product sheets does not include transportation costs.
11.2. The price indicated in the confirmation of order is the definitive price expressed all taxes included and including the VAT. This price includes the price of the products, the costs of handling, packaging and conservation of products, transport costs.
11.3. The Company Limited SEI-BELGIUM reserves the right to change the price of the products at any time but the products are invoiced on the basis of the rates in force at the time of the registration of the orders.
12.1. The price of the products is payable in cash by one of the means of payment proposed on the site, the day of the placing of the order.
12.3. The order validated by the customer becomes effective only when the secure bank payment center has given their agreement on the execution of the transaction. In case of refusal of the bank payment center, the order will be automatically canceled and the customer notified by email.
12.4. Order information is subject to automated data processing. This automated data processing is intended to fight against credit card fraud. the SEI-BELGIUM Limited Company is the recipient of the data related to the order. The lack of data transmission in relation to the order prevents the realization and analysis of the transaction. In case of fraudulent use of a credit card, irregular declaration or anomaly, the details related to the order associated with this unpaid may be registered in a payment incident file.
13.1. The Company Limited SEI-BELGIUM can under no circumstances and in no way be held responsible for damages of any kind that may result from improper use of the products marketed.
13.2. The responsibility of the Company Anonymous SEI-BELGIUM, can also be sought for possible modifications of the products which would be the fact of the manufacturers.
13.3. The liability of the Company Anonymous SEI-BELGIUM will, in any event, be limited to the amount of the order and could not be blamed for simple errors or omissions that could have remained despite all the precautions taken in the presentation of products . In particular, the photos presented on the site are provided for information purposes. In no case, a modification of the container or the contents of a product can be invoked in case of discrepancy compared to the photo available on the site. The notices published in the product sheets are for information only. The customer agrees to carefully read the instructions posted by the manufacturer on or in the product packaging. It is this leaflet that contains the information (and in particular dosages and contraindications) that the user must respect.
13.4. This site contains links to other websites. The SEI-BELGIUM Limited Company can not be held responsible for the current or future content of these sites, or the content of external sites that link to the salama-bio site.
14.1. All Products purchased from SEI-BELGUM enjoy the legal warranty of articles 1649 bis and following of the Civil Code, for any lack of conformity existing at the time of delivery of the Product, provided that the Customer does not know or is not supposed to know the defect at the time of the conclusion of the contract and this, to the extent that this lack of conformity appears within a period of 2 years as from the delivery. The Customer must inform the SEI-BELGIUM Joint Stock Company of its intention to use the legal guarantee, in writing, at the latest within 2 months from the day on which it has noticed the defect. The costs of returning the non-compliant Product will be borne by the Company Anonymous SEI-BELGIUM, provided that it is carried out via the services offered by the Company Anonymous SEI-BELGIUM the Customer, failing which for the latter to pay the difference if he decides to choose another more expensive service. Nevertheless, the Customer will bear all the risks related to the loss of the Product during the whole duration of the return operation. Return costs may be credited as a purchase order, valid on a future Order, or included in the potential refund.
14.2. In no event shall the SEI-BELGIUM Limited Company be held liable for non-compliance with the regulatory and legal provisions in force in the country of reception. The potential liability of the SEI-BELGIUM Limited Company is exclusively limited to the value of the product in question, determined at the date of sale. The customer can contact the customer service by completing the form available on the SEI-BELGIUM website under the 'Contact us' section.
14.3. As a BeCommerce member, the SEI-BELGIUM Limited Company undertakes to abide by the BeCommerce Quality Label Code of Conduct, the purpose of which is to lay down the basic principles to be respected in order to give the necessary guarantees to the consumer, allowing the establishment of the essential relationship of trust between sellers and buyers in the field of distance selling and corresponding direct marketing.
15. PERSONAL DATA
15.1. The collection of nominative information for the purpose of distance selling is mandatory, this information is essential for the processing and delivery of orders. The lack of information leads to the non-validation of the order.
15.2. The SEI-BELGIUM Limited Company complies with the Belgian law of December 8, 1992 in relation to the processing of personal data, revised by the law of December 11, 1998, which takes into account the European directives of October 24, 1995. This law provides that the company collecting personal data must have the consent of the person concerned, that the data must be accurate and that they must be collected for a specific, clear and legal purpose. Everyone must have access to this personal data and the right to modify it. In accordance with the law, the processing of personal information relating to customers has been declared to the Commission for the protection of privacy. The customer has a right to access, modify, rectify and delete data concerning him, which he can exercise with the Société Anonyme SEI-BELGIUM.
15.3. The SEI-BELGIUM Limited Company undertakes never to communicate the details of its customers to a third party.
15.4. The customer has the opportunity to view and also modify his information at any time via the page My account.
16. INTELLECTUAL PROPERTY
The texts, layouts, illustrations, photos, files produced and other elements appearing on this site are protected by copyright and, in general, by the principles of the intellectual property right. The content of the SEI-BELGIUM website can not be copied. It can not be modified, placed on another site or published in any form without the prior written permission of the SEI-BELGIUM Company. This site may also contain texts, illustrations and other elements protected by copyrights of third parties. The Company Limited SEI-BELGIUM does not give in any way and in no case the authorization to use their intellectual property, nor that of third.
17. DISPUTE AND APPLICABLE LAW
17.1. In case of difficulties in the application of this contract, the customer and the Company Anonymous SEI-BELGIUM reserve the possibility, before any action in court, to seek an amicable solution. Failing this, only the courts of Nivelles in Belgium are competent, whatever the place of delivery of the products or the domicile of the customer. Contracts and any legal relationship between the client and the SEI-BELGIUM Joint Stock Company are subject to Belgian law. The SEI-BELGIUM Limited Company is not subject to any out-of-court arbitration procedure for complaints and disputes.
17.2. There is now an Online Dispute Resolution (ODR) platform so that consumers and businesses can resolve disputes between themselves, both nationally and cross-border, quickly and efficiently (see: online): http://ec.europa.eu/odr/ This instance will act as an arbitrator to propose a solution. The platform is both user-friendly and multilingual. The system is distinguished by a 4-step procedure:
1) The consumer completes a complaint form and ships it.
2) The complaint is forwarded to the company concerned which proposes an ADR (Alternative Dispute Resolution) body to the consumer.
3) As soon as the consumer and the company agree on having this complaint processed by an ADR body, the ODR platform automatically forwards the file to this ADR body.
4) The ADR organization completes the dossier completely online and is committed to finding a solution within 90 days.